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Refund and Cancellation Policy

Last updated: 09-05-2026

This Refund & Cancellation Policy explains how cancellations, refunds, chargebacks, and repayments are handled within the Class26 platform. Class26 facilitates a platform where independent Experts offer services, training, coaching, livestreams, digital products, and other forms of knowledge transfer. Because Experts operate as independent entrepreneurs, different cancellation and refund conditions may apply per Expert.

  1. WHO IS RESPONSIBLE? Class26 B.V. Established in: Culemborg, The Netherlands Email: support@class26.com Website: www.class26.com
  1. RELEVANT LEGAL BASIS This Refund & Cancellation Policy is based, among others, on: • Sections 6:230m et seq. Dutch Civil Code: consumer information obligations; • Sections 6:230o et seq. Dutch Civil Code: right of withdrawal; • Section 6:230p Dutch Civil Code: exceptions to the right of withdrawal; • Consumer protection under Book 6 Dutch Civil Code; • Regulations regarding digital content and distance services.
  1. GENERAL PRINCIPLE
  2. Experts may apply their own cancellation, rescheduling, and refund policies for their offerings.
  3. Experts are required to communicate these conditions clearly, transparently, and visibly in advance through: • offering pages; • checkout; • booking information; • additional terms and conditions.
  4. By placing a booking or purchase, the User agrees to: • the terms and conditions of the relevant Expert; • the platform terms of Class26; • this Refund & Cancellation Policy.
  1. CANCELLATIONS OF SERVICES One-to-One Coaching, Sessions, and Appointments
  2. The conditions for cancellation, rescheduling, and refund are, in principle, determined by the relevant Expert.
  3. Experts may apply conditions regarding, among other things: • free cancellation; • no-shows; • rescheduling of appointments; • partial refunds; • non-refundable bookings.
  4. Users are responsible for checking the conditions of the relevant Expert in good time before placing a booking.

Group Training, Workshops, and Events

  1. Different conditions may apply to group training sessions, workshops, livestreams, and events.
  2. Experts may take into account, among other things: • preparation time; • limited availability; • reservation costs; • group capacity; • time-bound scheduling.
  3. Not every cancellation automatically entitles the User to a refund.
  1. DIGITAL PRODUCTS & RIGHT OF WITHDRAWAL Digital Content Digital products include, among other things: • online courses; • videos; • downloads; • templates; • e-books; • memberships; • digital knowledge products; • livestream replays; • digital files. Statutory Exception to the Right of Withdrawal
  2. A statutory exception to the right of withdrawal applies to digital content once: • delivery or access has started; and • the User has explicitly agreed in advance to immediate delivery.
  3. During checkout, the User may explicitly confirm: “I agree that access to the digital content will start immediately after purchase. I acknowledge that by receiving immediate access to the digital content, I waive my statutory right of withdrawal.”
  4. Once access to digital content has been provided, the statutory right of withdrawal expires to the extent permitted by law.
  1. LIVESTREAMS & ONLINE EVENTS
  2. Livestreams, online sessions, and digital events are personal and non-transferable.
  3. If a User does not attend a livestream or online session, this does not automatically create a right to a refund.
  4. In the event of serious technical issues, the Expert or Class26 may reasonably decide to provide: • replay access; • rescheduling; • credit; • partial refund.
  1. REFUNDS & EXCEPTIONS
  2. Class26 does not, in principle, determine the substantive refund policies applied by Experts.
  3. However, Class26 reserves the right to intervene in exceptional situations, including in cases of: • fraud; • misleading conduct; • duplicate payments; • technical errors; • manifest unreasonableness; • chargebacks; • platform safety concerns; • legal obligations; • serious complaints.
  4. In such situations, Class26 may decide to take measures including: • temporary suspension of payouts; • refund; • partial compensation; • cancellation of bookings; • temporary account measures; • investigation into fraud or misuse.
  1. CHARGEBACKS & PAYMENT DISPUTES
  2. In the event of chargebacks or payment disputes, Class26 may temporarily: • suspend payouts; • restrict accounts; • request additional verification; • conduct an investigation.
  3. Experts are required to reasonably cooperate with investigations relating to chargebacks, fraud, or payment disputes.
  4. Misuse of chargebacks or fraudulent reversals may result in: • account blocking; • refusal of future bookings; • legal action; • recovery of damages.
  1. CONTACT & SUPPORT For questions, complaints, or requests regarding cancellations, refunds, or payments, please contact: Email: support@class26.com Website: www.class26.com